Where's My Withdrawal?
How Long Does a Withdrawal Really Take?
When you're ready to withdraw your funds, you want it to be quick and hassle‑free. And for the vast majority of our clients, that's exactly what happens.
But we also know that some users have concerns about verification — especially when withdrawing for the first time. We've listened, and we've made changes.
Let's walk you through how withdrawals work on our platform — and why verification is actually a good thing.
The Majority Are Processed in Under an Hour
We're proud to say that 75% of all withdrawals on our platform are fully automated and processed in under an hour.
That means your funds leave your trading account and are on their way to you within minutes, not hours or days.
What About the Other 25%?
The remaining 25% of withdrawals typically clear within 1 - 2 business days.
Here's the important part: that delay usually sits with the client's bank, not with us. Once we've released the funds, the processing time depends on your bank or payment provider. Some clear quickly, others take a little longer.
The Verification Process – What You Need to Know
Before we can send funds to you, we need to verify where they are going. This is a legal requirement for all licensed financial services providers. It's designed to protect your money and prevent fraud.
We've observed that some users found this process frustrating in the past. So we made it better.
Here's what we've changed:
● Verification now starts earlier. We've integrated withdrawal verification into the earlier stages, so new users are verified before they even make their first withdrawal request.
● Most checks happen in the background. Many of the required verifications are now automated.
● Some documents may still be required. In certain cases, we may ask you to upload additional documents — but we only ask when absolutely necessary.
The result? Many of our users now complete their first withdrawal without even noticing any delays.
Why Verification Is a Good Thing
Some users see additional checks as an inconvenience. But it's actually a sign that you're dealing with a licensed and regulated company.
As a licensed financial services provider (FSP #51404), we are legally required to confirm identities, prevent fraud, and ensure funds are sent to the rightful owner. Unlicensed platforms often skip these steps, and that's when things go wrong.
When a company asks for verification, it means they are doing their job properly. It means your money is safe.
What You Can Do for a Smoother Experience
To help ensure your withdrawal goes as quickly as possible:
● Complete your verification early. The sooner your account is verified, the smoother your first withdrawal will be.
● Make sure your personal details match those on your bank account.
● And your proof of address is not older than 3months
We're Here to Help
If you ever have questions about your withdrawal or the verification process, our support team is ready to assist. We're committed to making your experience as smooth and comfortable as possible.
Because your money should be in your hands — not waiting in a queue.
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BROKSTOCK SA (PTY) LTD is an authorised Financial Service Provider and is regulated by the South African Financial Sector Conduct Authority (FSP No.51404). BROKSTOCK SA (PTY) LTD Proprietary Limited trading as BROKSTOCK. BROKSTOCK SA (PTY) LTD t/a BROKSTOCK acts solely as an intermediary in terms of the FAIS Act, rendering only an intermediary service (i.e., no market making is conducted by BROKSTOCK SA (PTY) LTD t/a BROKSTOCK) in relation to derivative products (CFDs) offered by the liquidity providers. Therefore, BROKSTOCK SA (PTY) LTD t/a BROKSTOCK does not act as the principal or the counterparty to any of its transactions.
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